Help

Common Questions

Where can I find my PIN?

PINs are 8-digit alpha-numeric codes (Format : AB1234CD). Here is an example of where your PIN is located on your Fuel Up to Win game tickets:

If you have a PIN, click here!

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.fueluptowin.com and then click on Sign-Up to create an account or if you have already signed up.
    If you are still having issues, please email us at gamemaster@fueluptowin.ca.

How do I sign-up for the contest?

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

I don’t have an email address, how do I sign-up?

There are many free email services available on the Internet. We recommend Gmail or Outlook. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person. Please see common question above on where to get a new email address.

I’ve forgotten my password, what should I do?

Click here to reset your password! If you are still having issues, email us at gamemaster@fueluptowin.ca.

How can I change my contact information (phone number, email etc.)?

You can change your account information by clicking here. If you have any issues you can contact us at gamemaster@fueluptowin.ca

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your ballots you have entered will be removed.

How do I get a game ticket?

Visit your local CO-OP® food stores, CO-OP® Gas Bars and CO-OP® Home and Building Centres through February 28, 2019 to April 24, 2019 to receive 1 Game Ticket with every qualifying transaction.

How do I get a game ticket without making a purchase?

You can obtain a game ticket without making a purchase by sending a self-addressed, stamped envelope to "Fuel up to Win Ticket Request, P.O Box 90066, Scarborough D, Scarborough, ON, M1K 5B9". You can obtain a No Purchase instruction form at Participating Locations that includes mailing instructions.

I am having problems entering my PIN

PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please click on the ACCOUNT tab to check if you have already entered your PIN. If you are still having issues, please email us at gamemaster@fueluptowin.ca.

How do I know if I’m an online winner?

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A minimum of three attempts will be made to contact the winner.

What are ballots?

Ballots are entries you receive into the online sweepstakes. The more ballots you receive, the higher your chances of being drawn for the online prizes.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at gamemaster@fueluptowin.ca to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

Where can I download more Collector Cards?

Please click here to download more Collector Cards.

Can I mail in more than one Double Up Sweepstakes entry in an envelope?

YES, this year we will be accepting more than one entry in an envelope. Download more Double Up Sweepstakes ballots here.

Do I need to keep my game tickets once I have entered my PIN?

No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries under the ACCOUNT tab.

What are some important dates to remember?

  • Last day to get game tickets in store: April 24, 2019
  • Last day to enter your PINs: April 28, 2019
  • Last day to redeem any instant prizes discounts: May 8, 2019
  • Collect to Win submissions must be received on or before: May 6, 2019
  • Double Up Sweepstakes entries must be received on or before: May 6, 2019

How do I claim a collect to win prize?

Please visit your local participating CO-OP® location and ask for a ‘Collect to Win Submission Kit’. Follow the instructions in the kit to submit your prize. Please make a photocopy of your submission to keep for your records and submit the original copy to us.

How do I enter PINs using the CO-OP® App?

Download the app at coopapp.ca on your Apple or Android device. If you already have the app, please make sure that it is updated. Once you open the app, click on the Fuel up to Win banner and complete the one time sign-up form. Once you are signed up, simply scan the barcode inside your game ticket to enter your PIN!

I accidently signed up as a Co-op Employee but I am a customer. What do I do?

If you signed up as an employee when registering in the contest but you are a customer, please contact gamemaster@fueluptowin.ca and we will switch your account to the Fuel Up To Win Customer game.

Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at: gamemaster@fueluptowin.ca or mail your request to:

Fuel Up to Win
P.O. Box 3009, M.I.P.
Markham, ON
L3R 6G4

STAY CONNECTED

No purchase necessary. Contest is open to legal residents of Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Northwest Territories who are the age of majority in their province or territory of residence. Correct answer of a mathematical skill-testing question required to redeem any prize. Void elsewhere and where prohibited. Contest ends April 24, 2019 at 11:59 pm PT. 1 in 6 tickets reveals a prize or discount. For complete contest rules, entry and eligibility requirements, or how to receive a ticket without purchase, see Official Rules or at any participating CO-OP® location. Prizes may not be exactly as shown.

Participating locations are not permitted to accept Collect to Win submissions. Ask for a “Collect to Win submission kit” at any participating CO-OP® location and follow the instructions in the kit. Collect to Win submissions must be postmarked by April 29, 2019. Questions, concerns, comments or requests for Official Rules or Prize Winners List can be sent to Fuel up to Win, P.O. Box 3009, M.I.P. Markham, ON, L3R 6G4.

Any trademarks used herein are the property of their respective owners. CO-OP® and CO-OP® design are registered trademarks of TMC Distributing Ltd., Saskatoon, S7K 3M9. FUEL UP TO WIN® is a registered trademark of Federated Co-operatives Limited, Saskatoon S7K 3M9.