HELP

Common Questions

How do I get a game ticket?

Visit your local CO-OP® food stores, CO-OP® Gas Bars and CO-OP® Home and Building Centres through March 5, 2020 to April 29, 2020 to receive 1 Game Ticket with every qualifying transaction.

How do I get a game ticket without making a purchase?

You can obtain a game ticket without making a purchase by sending a self-addressed, stamped envelope to "Fuel up to Win Ticket Request, P.O Box 90066, Scarborough D, Scarborough, ON, M1K 5B9". You can obtain a No Purchase instruction form at Participating Locations that includes mailing instructions. Requests must be receive by April 29, 2020.

Where can I find my PIN?

PINs are 8-digit alpha-numeric codes (Format : AB1234CD) Here is an example of where your PIN is located on your game tickets:

If you have a PIN, click here!

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.fueluptowin.ca and then click on Sign Up to create an account or if you have already signed up.
    If you are still having issues, please email us at gamemaster@fueluptowin.ca

I am having problems entering my PIN

PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please click on the ACCOUNT tab to check if you have already entered your PIN. If you are still having issues, please email us at gamemaster@fueluptowin.ca.

Do I need to keep my game tickets once I have entered my PIN?

No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries under the ACCOUNT tab.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at gamemaster@fueluptowin.ca to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

How do I sign up for the contest?

To sign up for the contest, simply click Sign Up and complete all required information on the Registration Form.

I don’t have an email address, how do I sign up?

There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. See common questions about getting a free email account through your web browser.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

I’ve forgotten my password, what should I do?

Click here to reset your password! If you are still having issues, email us at gamemaster@fueluptowin.ca.

How can I change my contact information (phone number, email etc.)?

You can change your account information by clicking here. If you have any issues you can contact us at gamemaster@fueluptowin.ca

How do I know if I’m an online winner?

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN UP. A maximum of three attempts will be made to contact the winner.

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your entries you have entered will be removed.

What are ballots?

Ballots are entries you receive into the online sweepstakes. The more ballots you receive, the higher your chances of being drawn for the online prizes.

Where can I download more Collector Cards?

Please click here to download more Collector Cards.

Can I mail in more than one Double Up Sweepstakes entry in an envelope?

YES, this year we will be accepting more than one entry in an envelope. Download more Double Up Sweepstakes ballots.

How do I claim a collect to win prize?

Please visit your local participating CO-OP® location and ask for a ‘Collect to Win Submission Kit’. Follow the instructions in the kit to submit your prize. Please make a photocopy of your submission to keep for your records and submit the original copy to us.

How do I enter PINs using the CO-OP® App?

Download the app at coopapp.ca your Apple or Android device. If you alreadly have the app, please make sure that it is updated. Once you open the app, click on the Fuel up to Win banner and complete the one time sign up form. Once you are signed up, simply scan the barcode inside your game ticket to enter your PIN!

I signed up as a customer but I'm a team member

If you signed up as a customer when registering in the contest but you are a team member, please contact teammember@fueluptowin.ca and we will switch your account to the Fuel Up To Win team member game.

What are some important dates to remember?

Last day to get game tickets in store: April 29, 2020
Last day to enter your PINs : May 3, 2020
Last day to redeem any instant prizes: May 13, 2020
Collect to Win submissions must be received on or before: May 11, 2020
Double Up Sweepstakes entries must be received on or before: May 11, 2020

Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at: gamemaster@fueluptowin.ca

STAY CONNECTED

NO PURCHASE NECESSARY. CONTEST IS OPEN TO LEGAL RESIDENTS OF ONTARIO, MANITOBA, SASKATCHEWAN, ALBERTA, BRITISH COLUMBIA AND THE NORTHWEST TERRITORIES WHO ARE OF THE AGE OF MAJORITY IN THEIR PROVINCE OR TERRITORY OF RESIDENCE. CORRECT ANSWER OF A MATHEMATICAL SKILL-TESTING QUESTION REQUIRED TO REDEEM ANY PRIZE. VOID ELSEWHERE AND WHERE PROHIBITED. CONTEST ENDS APRIL 29, 2020, AT 11:59 P.M. PT. ONE IN SIX TICKETS REVEALS A PRIZE OR DISCOUNT. FOR COMPLETE CONTEST RULES, ENTRY AND ELIGIBILITY REQUIREMENTS, OR HOW TO RECEIVE A TICKET WITHOUT PURCHASE, SEE OFFICIAL RULES HERE OR AT ANY PARTICIPATING CO-OP® LOCATION. PRIZES MAY NOT BE EXACTLY AS SHOWN.

PARTICIPATING LOCATIONS ARE NOT PERMITTED TO ACCEPT COLLECT TO WIN SUBMISSIONS. ASK FOR A “COLLECT TO WIN SUBMISSION KIT” AT ANY PARTICIPATING CO-OP® LOCATION, AND FOLLOW THE INSTRUCTIONS IN THE KIT. COLLECT TO WIN SUBMISSIONS MUST BE POSTMARKED BY MAY 4, 2020. QUESTIONS, CONCERNS, COMMENTS OR REQUESTS FOR OFFICIAL RULES OR A LIST OF PRIZE WINNERS' CAN BE SENT TO FUEL UP TO WIN, P.O. BOX 3009, M.I.P. MARKHAM, ON, L3R 6G4.

ANY TRADEMARKS USED HEREIN ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS. FUEL UP TO WIN®, CO-OP® AND CO-OP® DESIGN ARE REGISTERED TRADEMARKS OF FEDERATED COOPERATIVES LIMITED., SASKATOON, SK S7K 3M9.